How do we balance a drive for perfection with a drive for innovation? This is a question that is discussed in “What Design Thinking Is Doing for the San Francisco Opera.” That opera company dates back to the 1850s and has a structured organization focused on perfection. Using Design Thinking, their culture has shifted from on that is “very, very, very averse to change, not open to the idea of failure” to one that embraces change. Their experience is somewhat similar to what many enterprises face when adopting cloud computing. There is a need to change and challenge cultural and organizational norms.
Innovation at the San Francisco Opera
Prior to applying Design Thinking, experimentation from the San Francisco Opera was rare. Their high quality requirements meant costly and therefore few experiments. Working with Stanford’s “d.school”, they undertook a series of rapid prototypes. (more…)